Submit Ticket 
DocsService Request
Payments process
- Why PaymentsOS has 2 API calls for creating a transaction?
- What do the different statuses of payments mean?
- How can I tell the difference between payment status and transaction status?
- How do I process refunds and voids via SHVA
- Does ZOOZ perform validation on the CVV input?
- Where and how does ZOOZ save credit card details and CVV numbers?
Errors
- Does the Instant Retry feature retries all failed transactions?
- Why do I receive a 409 conflict error?
- How does ZOOZ error mapping work?
- Why am I getting a 400.1027 error on Wirecard?
- Why might a refund/ void encounter an error due to the cardholder's card type?
- What should be done when getting a 500 or 503 error response?
Basics
- Why is the amount of the payment I created different from the amount that was actually charged?
- What is an Acquirer and an Issuer?
- What is a payment resource and when is it created?
- Does ZOOZ support recurring payments?
- What is the difference between credit and debit cards?
- Is it required to send the card's CVV in each purchase request?