Logo

Help Center

  • Submit Ticket Docs
  • Sign in
  • Submit Ticket
  • --}}
  • Docs
  1. Zooz
  2. FAQ

FAQ

Service Request

  • What is considered as an emergency service request?
  • What is the business impact of my inquiry?

Payments process

  • What is the Idempotency feature?
  • Why PaymentsOS has 2 API calls for creating a transaction?
  • What do the different statuses of payments mean?
  • How can I tell the difference between payment status and transaction status?
  • How do I process refunds and voids via SHVA
  • Does ZOOZ perform validation on the CVV input?
See all 19 articles

Errors

  • Does the Instant Retry feature retries all failed transactions?
  • Why do I receive a 409 conflict error?
  • How does ZOOZ error mapping work?
  • Why am I getting a 400.1027 error on Wirecard?
  • Why might a refund/ void encounter an error due to the cardholder's card type?
  • What should be done when getting a 500 or 503 error response?
See all 7 articles

Basics

  • Why is the amount of the payment I created different from the amount that was actually charged?
  • What is an Acquirer and an Issuer?
  • What is a payment resource and when is it created?
  • Does ZOOZ support recurring payments?
  • What is the difference between credit and debit cards?
  • Is it required to send the card's CVV in each purchase request? 
See all 14 articles
Copyright © Zooz