FAQ

Service Request

• What is considered as an emergency service request?
• What is the business impact of my inquiry?

Payments process

• The Idempotency feature
• What do the different statuses of payments mean?
• How do I process refunds and voids via SHVA
• How can I validate a customer's credit card?
• Payment Statuses
• Why is my payment in "initialized" status?

Errors

• Does the Instant Retry feature retries all failed transactions?
• Why do I receive a 409 conflict error?
• How does our error mapping work?
• What should be done when getting a 500 or 503 error response?
• What does the response_code: 4 "description": "העסקה לא אושרה" mean?